Privacy Policy

Off Grid Heating & Plumbing (“we”, “us”) respects your privacy. This policy explains how we handle personal information submitted through this website, primarily via quote and contact enquiries.

Information we collect

When you submit an enquiry we may collect your name, telephone number, email address, postcode, service required, description of work, preferred contact method, and any optional image you upload.

How we use information

We use enquiry details to respond to your request, provide quotes, arrange appointments and communicate about the services you asked about. We do not sell your personal information.

Legal basis

We process enquiry information because you request a response (steps prior to a contract) and/or because you consent to be contacted about the enquiry.

Retention

We keep enquiry records for as long as needed to handle your request and for reasonable business record-keeping, unless a longer period is required by law.

Sharing

Enquiry emails may be processed by our transactional email provider (for example Resend) solely to deliver messages to us. We do not share your details for unrelated marketing.

Your rights

You may request access to, correction of, or deletion of your personal information where applicable under UK GDPR. Contact us at team@phasesystems.co.uk.

Contact

Questions about this policy: team@phasesystems.co.uk or 07825 671303.